If you need access to the Internet, Nassau County Public Library can help. If you have a valid library card with NCPLS, you can check out a hotspot for free!

To see if coverage is available where you would like to use a hotspot, check the cell network coverage maps

T-Mobile’s coverage map

When the hotspot is connected to the Internet, it uses its own Wi-Fi signal to share access to the Internet. Up to 10 devices, such as computers, tablets, or cell phones, can connect at the same time. A cell phone does not need to use its associated data plan when it’s connected to the Internet using a Wi-Fi hotspot.

You may borrow a single hotspot for 2 weeks. It can be renewed up to 3 times if no one has it on hold. Only one hotspot request per patron is allowed at one time. Visit our online catalog to place a request on a T10 Franklin Mobile Hotspot.

Hotspots come in a plastic case with a charger, charging cable, and wall plug. Hotspots must be returned inside the library, or a replacement charge will be added to your account.

Frequently Asked Questions

Who Can Borrow?

Individuals 18+ with a valid NCPL library card in good standing can borrow a Wi-Fi hotspot.

If you’re having trouble placing a request for a hotspot, Ask Us!

What does it cost?

There is no charge to borrow and use a hotspot.
Hotspots are subject to fines/fees for late or damaged equipment.

Late fees are $1 a day.
Replacement cost is $130.

The costs for missing pieces:

  • Hotspot only $100
  • Charger only $15
  • Case only $15

How long can I borrow at hotspot?

You can borrow a hotspot for 2 weeks. A hotspot can be renewed up to 3 times if no one else is waiting.

If the hotspot is out past the due date, access to the internet will be disconnected within 24 hours.

Where can I return a hotspot?

You can return a hotspot inside any Nassau County Public Library branch. Any hotspots placed in the book drop will result in a replacement cost for the device.

What comes in the ConnectMe Hotspot case?

  • Hotspot device
  • Power Cord
  • Carry case

ConnectMe Case with hotspot, power cord and carry case.

How do I start using the ConnectMe Hotspot?

Quick Start Guide

  1. Turn on your Hotspot and your Wi-Fi-enabled device.
  2. Open the Wi-Fi application or controls on the computer or Wi-Fi-enabled device that you want to connect to your Hotspot.
  3. Find your Hotspot’s Wi-Fi name (SSID) and enter your password to connect to the Internet.

Note:

Your Wi-Fi name (SSID) and password appear on the Hotspot LCD Display

Remove from the power source once charging is complete to avoid damage to the battery.

To troubleshoot, please call: 1-844-341-4834 or 904-530-6500.

Where will the hotspot work?

• See T-Mobile’s coverage map to see if there is service in your area.